Associate It Business Analyst - Social Services Agency (ssa) Vacancy In The County Of Santa Clara - Social Services Agency - Dos

Hiring Organization / Company: The County Of Santa Clara - Social Services Agency - Dos
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:


Under supervision, to provide general analytical support across the organization by understanding key business processes for the purpose of finding ways to help the business improve their operations and save money.

This recruitment is scheduled to include a written examination, the examination will be conducted online through a secure third party. You will be sent test information via the email address attached to your application.

The Department:
The County of Santa Clara Social Service Agency (SSA) provides basic safety net services to at risk children, families and adults. SSA puts together and provides services through its four major branches. They include the Agency Office, Department of Aging and Adult Services, Department of Employment and Benefit Services, and the Department of Family and Children's Services.

The Position:
The Agency Offices Program Support Research and Evaluation (PSRE)/CalWIN Applications and Triage Support (CATS) department is looking for an Associate IT Business Analyst. This position will provide analytical support and business process solutions. The candidate must have strong knowledge and background in SSA Program policy, current DEBS business processes and DEBS system applications.

In addition to the employment standards, a qualified candidate must possess experience in both of the following areas:
  • DEBS system applications: CalWIN, MEDS, EBT and Benefits CalWIN.
  • Social Services Agency Program policies: CalWORKS, CalFresh, Medi-Cal, General Assistance, Foster Care.
The ideal candidate:
  • has exceptional problem solving and analytical skills;
  • possesses expertise in public benefits;
  • possess the ability to gather data, analyze and make decisions;
  • must be detail-oriented and capable of delivering a high level of accuracy;
  • must have excellent written and oral communication skills; and,
  • ability to collaborate and work well with internal and external stakeholders

Typical Tasks

  • Participates in meetings with business users to review and discuss issues, workflow problems and potential system needs;
  • Documents business functions and processes;
  • Performs workflow analysis and identifies gaps in functionality;
  • Develops business cases;
  • Assists with creating user stories, use case diagrams, and value stream maps;
  • Assists with the investigation of the root cause analysis process;
  • Participates in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible;
  • May be assigned as a Disaster Service Worker, as required;
  • Performs other related duties as required.

Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience:
Possession of a Bachelor's degree from an accredited college in Computer Science, Information Technology, Science, Business or a related field.


Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;

Two (2) years of experience doing business or process analysis.

Special Requirements
  • Ability to travel to alternate locations in the course of work.If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.

Knowledge of:
  • General understanding of analytical tools (i.e. value stream diagrams, relationship diagrams, workflow diagrams, swim lane diagrams, use case models, requirements documentation, business cases, etc.);
  • Business analysis principles and practices;
  • General understanding of project management, Systems Development Lifecycle;
  • MS Office Suite Products (Word, Visio, Project, Excel).

Ability to:
  • Apply analytical capabilities (planning, problem solving, critical thinking, organization, attention to detail) to resolve complex functional / technical problems;
  • Develop business cases;
  • Document business processes and models;
  • Communicate effectively both verbally and in writing;
  • Produce reports, documentation, research for the purpose of addressing customer needs;
  • Engage with stakeholders and understand and respond to their needs in rapidly changing environments;
  • Maintain effective customer relationships;
  • Effectively manage and prioritize work assignments.

Job Location Information:
City: San Jose
State: Ca
Country: Us
Location: San Jose, Ca
Job Listing No# : 30639

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