Hiring Organization / Company: Northwest Door, Llc
Basic Salary: To Be Discussed
Employement Type: Full-Time
Northwest Door LLC is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.
Northwest Door is currently seeking a Customer Service Representative for our San Jose, CA Distribution Center.
Essential duties of this position:
- Field inbound customer service support calls with potential for extended periods of high volume
- Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
- Work with customers to trouble shoot service problems, resolve product returns, shipping inquiries and order status questions using active listening skills too best understand the customer’s needs and wants
- Process orders in a fast-paced environment.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Help customers navigate our website and place orders online.
- Work with internal departments to meet customer’s needs.
Education, job skills and experience needed to be successful in this position:
- High School Diploma or GED equivalent, college coursework preferred but not required
- Two years of professional customer service experience
- Experience in a manufacturing or garage door industry preferred
We offer you the following benefits:
- Medical, dental, vision insurance
- 3 weeks of paid time off
- 9 paid Holidays
- 401(k) retirement plan with company match
- Longevity bonuses
- Life insurance, short-term and long-term disability insurance
- Educational reimbursement
Northwest Door LLC is an Equal Opportunity Employer with a diverse employment environment.
Northwest Door is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.
All offers of employment will be contingent on successfully passing a background check and a pre-employment drug test.
The above description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications that are required of employees in this position.
Job Type: Full-time
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- One location
Work Location: One location
Job Location Information:
City: San Jose
Location: San Jose, Ca 95131
Date Posted: 2021-09-14
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